[/{shop_url}] 

Hi, 

You have received a new return request for {shop_name}. 

Return Details 

ORDER: {order_name} placed on {date}

CUSTOMER: {firstname} {lastname}, ({email}) 

REFERENCE

PRODUCT

QUANTITY

{items} 

Delivery address

{delivery_block_html} 		 

Billing address

{invoice_block_html} 

Customer message: 

{message} 

{shop_name} [/{shop_url}] powered by PrestaShop(tm)
[http://www.prestashop.com/]